Still running Lotus / IBM / HCL Domino? You are in a heap of trouble boy.

TL:DR – Domino, any version!, no longer works if you do not apply the latest fix. So you don’t have maintenance? You have a problem then. No, you have a VERY VERY BIG PROBLEM!!!

Contact us today for assistance!!!

Dated: 16th December 2024; 2:45 pm Eastern Time Zone
Dear Valued Partner,

As you are likely aware, the HCL Domino Development team has identified an issue which will affect ALL Domino server versions as of December 13, 2024. (Alert: https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0118192)

Customers with HCL Domino versions 14.x,12.x and 11.x
More information can be found within the link above including how to access the fix for customers on active Support with HCL Domino versions 14.x,12.x and 11.x. on My HCL Software Portal.

Domino customers with no active Support
Customers need to restart using the Domino CCB Term license, contact your Partner or HCL Sales Representative, alternatively, please write to supportincident@hcl-software.com.

Only customers with a valid entitlement and active Support (and Extended Support for v9 and/or v10) can receive and apply the fix. Any HCL Domino fixes or patches are the Intellectual Property of HCLSoftware, any unauthorized use, reproduction, or distribution is strictly prohibited and would infringe on HCLSoftware’s IP rights.

Customers running IBM Domino versions 9 and 10 (Extended Support status)

Scenario 1.
Customer is on Active S&S and has an active Extended Support contract. These customers must open a support case with HCLSoftware, and will receive the fix when immediately available for the latest versions of v9 and v10.

Scenario 2.

Customer is not on Active S&S and does not have Extended Support. If S&S is reinstated per above, and they want to remain on v9 and v10, proceed using one of the options for Scenario 3.

Scenario 3.

Customer has newer HCL Domino versions with Active S&S, however, also older V9/10 with no Extended Support. These customers must also open a support case with HCLSoftware, and will receive the fix when immediately available for the latest versions of v9 and v10. In parallel, these customers will need to commit to one of the options below:
Customer will receive the Service when made available for the latest versions of v9 and v10 (via a raised support ticket) and agrees to the purchase of Extended Support via a separate Extended Support Statement of Work (SOW) within thirty (30) days of signed acceptance.
Note, Extended Support is a twelve (12) month fixed fee calculated based on 20% of the annual S&S of HCL Domino licensing or $10,000 USD, whichever is higher and which shall be invoiced in any event thirty (30) days from the date of signed acceptance of this SOW.
Committing to purchase the specific fix from HCLSoftware at a fee of US$10,000 for each latest version the customer needs, including a supported Domino release and operating systems combination (assumes the OS is supported).
E.g if a customer is running v9.0.1 FP5 on Linux 32bit and Domino 9.0.1 FP10 on Windows Server 10, each would be classified as a separate distinct fix.
(Note: Fixes will not be available for all interim versions of IBM Domino v9 and v10)

Should you require (a) or (b), please open a support case with HCLSoftware, Regardless of the options mentioned above, HCLSoftware is fully committed to ensuring all entitled customers receive the fix immediately when available.

Note: There are no plans to make fixes available for prior versions. Customers on releases older than v9.0.1 such as v8.5 or v7.X will need to be on active support and upgrade to the latest supported versions, i.e., v12.0.2 or v14.0.X of HCL Domino.

Kind regards,
HCLSoftware Leadership Team